Refund Policy
Effective Date: 07/20/26
Thank you for purchasing The Seaplane and the Mermaid. We appreciate your support and want you to be happy with your purchase. Please review our Refund Policy below.
Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:mThe item must be unused and in its original packaging condition. The item must be returned in its original packaging whenever possible. Proof of purchase or your order number is required. Customers are responsible for return shipping costs unless the item arrived damaged or was shipped incorrectly.
Damaged or Incorrect Orders
If your book arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include: Your order number, A description of the issue, and Photos of the damaged item and packaging. Once reviewed, we will replace the item or issue a full refund at no additional cost to you.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution. Original shipping charges are non-refundable unless the return is due to our error or a damaged product.
Non-Refundable Items
The following items are not eligible for refunds: Digital products or downloadable content, Gift cards, and Items that have been used, damaged after delivery, or returned outside the return period
Cancellations
Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel your order, please contact us as soon as possible. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
How to Request a Return
To request a return or refund, please contact us with your order information.
Please include:
Your full name
Order number
Reason for the return
Photos (if the item is damaged or incorrect)