Shipping Policy

Effective Date: 07/20/2026

Thank you for purchasing The Seaplane and the Mermaid! We appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed. Orders are processed Monday through Friday, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email. Please note that processing times may be longer during holidays, special promotions, product launches, or periods of high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and the shipping method you select. Any applicable taxes or additional shipping fees will be displayed before you complete your purchase.

Domestic Shipping

We currently ship throughout the United States.

Estimated delivery times are:

Standard Shipping: 5–10 business days or Expedited Shipping: 1–5 business days. Delivery times are estimates only and cannot be guaranteed.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country's customs regulations. Delivery times for international orders vary depending on destination and customs processing.

Shipping Delays

While we strive to ship every order promptly, delays may occur due to:

Weather conditions, Carrier delays, High order volumes, Holidays, Customs processing, or Other circumstances beyond our control. We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided during checkout. If you notice an error, please contact us as soon as possible. We will do our best to update your order before it ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 10 days of the expected delivery date.

Please include: Your order number, Your full name, and Photos of any damaged items or packaging. We will work with the shipping carrier to resolve the issue and determine the best possible solution.

Returns and Exchanges

For information regarding returns, refunds, or exchanges, please refer to our Return Policy.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us.

Email: Info.theseaplaneandmermaid.com

Website: www.theseaplaneandmermaid.com

We appreciate your support and hope you enjoy your adventure with The Seaplane and the Mermaid!